We have two Xerox Workcentre 5755's. Both are on the same firmware (the one released around the first of April.) One of them can scan to our new Windows Server 2012 R2 file server and the other one can't. It goes back and forth between REMOTE DIRECTORY LOCK FAILED or LOGIN FAILED. CHECK USER PASSWORD AND/OR SETUPS.
I've reentered password, reset password, tried a new user account for the sever, clones the machine and Xerox has been out with no results. I've even got Level 3 XMC people looking into it, No resolution.
Changing the port from 445 to 139 worked for about 3-4 scans and it stopped. Same goes for changing back to 445. It is strange that the back copier is totally fine.
I've done searches and it says that there was at one time an issue with SMB with these copiers and server 2012 R2. There was also a patch released to fix it the problem but when I went to install it, it said PATCH INSTALLATION FAILED!!! THIS PATCH IS NOT INTENDED FOR THIS DEVICE.
Xerox and XMC continues to work on it but management is getting fed up with the wait.
Any suggestions?