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Can't Access Xerox Printer Properties Page After Hard Drive Change (7556 WorkC)

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We have Xerox work centres around the office and when a 7556 had a hard drive failure, the tech came out and replaced.


Since then, one user on Windows 7 does not get the "Xerox Printer Properties Page"



That image is what I get when I go into Word, Click Print, Then Click Printer Properties.

Same OS, Same Printer, Different Results. 
Any idea why it would do this (I updated her driver even though I wasn't required to, and I even put her on DHCP and deleted her PTR record and had her rejoin the domain)

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